IGNO
Cookie Policy
Introduction:
We respect individual privacy and value the trust of our customers and partners, and we take our responsibilities regarding the security of this data very seriously. This privacy policy explains that your personal data has been collected, how and why we use it, who we disclose it to and how we protect your privacy.
1. Who is responsible for processing your data?
The entity responsible for processing this data is:
Serralharia Bela Arte Mota & Nunes, Lda, with the unique registration number at the Castelo Paiva Civil/Property/Commercial Registry Office and legal person 504894854, with its registered office at Zona Industrial de Felgueiras - Rua Adriano Strech Vasconcelos, nº 282, 4550-161 Castelo de Paiva, with a share capital of 25,000.00 euros.
Our company is responsible for the processing of your personal data, by automated means or not, from its collection, organization, storage and disposal.
The company is aware of and complies with the rules governing the processing of personal data.
Because we take the importance of the privacy of the data we process seriously, you can always contact us to request all information about the processing of your personal data.
We would like to inform you that we do not have a subcontractor for data processing purposes, nor do we provide data to other entities.
2. What information do we collect about you?
Our company/society only collects and processes your personal data such as your name, address, telephone number, e-mail address and others, when they are provided directly by you, either by filling in a contact form, namely: Name, Address, Mobile Phone, E-mail, among others.
3. How and why do we use your personal data?
We use your personal data to:
Carrying out and fulfilling our pre-contractual and contractual obligations, namely responding to your requests, scheduling services and interventions, granting contractual guarantees.
Fulfilling our legal obligations, particularly for the purposes of legal guarantees and being able to be contacted for marketing campaigns to promote new products and brands.
To comply with these pre-contractual, contractual and legal obligations, namely: To manage your relationship with our company and guarantee the quality standards applicable to the contracted service, including managing and responding to queries and complaints by virtue of customer service;
On the other hand, in order to ensure that your requests are duly followed up and that you receive the best possible assistance, your personal data may also be shared with our suppliers or service providers in strict compliance with legal or contractual obligations, provided that our company guarantees that such entities are also equipped with technical and organizational measures to guarantee the total protection of your personal data and that they will only process your data for the full fulfilment of the purposes inherent in the execution of the contract.
Communicate and manage our contractual relationship with you, and may be contacted for administrative and/or operational reasons.
To personalize and improve your customer experience, and you may be contacted to carry out Satisfaction Surveys on our services and products.
Inform you of offers you may like, if you have indicated that you wish to receive them, for example when you fill in a contact form or purchase a service or product. If you don't mind receiving marketing communications, we may provide you with news from us, such as new offers, new campaigns and new products and services that you may like.
If you do not wish to receive marketing communications from us, you can tell us at any time by expressing your preference not to receive marketing communications to the e-mail address info@igno.pt.
Our company undertakes not to use the information relating to your personal data for any purpose other than those described above.
4. How do we keep your personal data secure?
We have implemented technical and organizational measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access.
Your personal data will be processed and stored for a period of up to 10 years from the date of the last purchase of a service, without prejudice to the fact that this period may be extended as a result of new requests for contact from these entities.
Notwithstanding the above, your data will be kept duly blocked, for the duration corresponding to any responsibilities derived from the execution of the contract or for the fulfillment of other legal obligations.
5. What are your rights?
You have the right, whenever you wish and free of charge, to ask our company to:
Access the data you have provided
Request rectification of your data
Request the deletion of your data
Request the restriction of the processing of your data
Oppose the processing of your data
Please note, however, that if there is a legally imposed rule or obligation that overrides these rights, our company will respond to the impossibility of executing the request, indicating the respective grounds.
If you consider that your data is not being processed in accordance with the applicable legislation, namely European and national, we remind you that you have the right to lodge a complaint with a supervisory authority, namely the CNPD, as detailed below:
National Data Protection Commission - CNPD
Rua de São Bento, n.º 148, 3.º
1200-821 Lisbon
Tel: +351 213928400
Fax: +351 213976832
E-mail: geral@cnpd.pt
To exercise any of the aforementioned rights or for any further clarification on the processing of your personal data, please send an e-mail to info@igno.pt.
